Day 62 - Almaty (Kazakhstan) to Hanoi (Vietnam)
A 5am pick up in the dark and an easy drive to the airport gave us the illusion of a cruisy day, but it wasn't to be. We arrived at the airport about 2 and a half hours before our flight but check in hadn't even started. We waited in the growing queue, we guessed (and it was later confirmed) there was a computer problem, but no information was forthcoming. This route (Almaty to Hanoi) was a new VietJet Air route, that had only been flown once before, so we thought it could be teething problems.
The flight time departure time changed from 8:10 to 9:10, and they finally started checking people in but it was very slow process as they checked people names on printed passenger lists. When it was finally our turn to check in it took about 10 minutes, we had to show proof of our tickets and our visas, once we had our boarding passes it was three hours since we'd arrived at the airport.
We rushed through passport control to our gate then onto the plane, finding that we weren't seated together (we hadn't even though to check). K arranged a swap, then we sat in the plane for another hour while they waited for clearance from the ground crew. That eventually came and we finally took off, nearly three hours late.
Even then the problems weren't over, when it came to meal time they said they couldn't find a record of what we'd purchased, and asked for proof, which of course we couldn't get as we didn't have it printed. They did find our names eventually, against the seats we were supposed to have been sitting in when we originally booked. Of course they didn't have the meals we requested (Thai fried rice). Instead we were offered tinned shrimp or tinned fish, which came in containers that looked like cat food, and when opened also smelt like cat food.Other than all of that, the flight was fine, and we arrived in Hanoi actually feeling OK, given all that had happened.
We passed through immigration quickly and waited for our luggage. K's arrived within 10 minutes, M's arrived about 40 minutes after that, at around the time people were starting to panic about their luggage being missing.
We finally walked out of the airport into the warm air and to our waiting airport transfer. We arrived at our hotel at around 9:30pm local time, thinking we'd check in then go out for a quick meal, but even that was harder than it should have been.
It turns our our hotel had lift maintenance starting at 10pm, which meant no lifts until the morning, and our room was on the 10th floor. We couldn't really go out for dinner unless we wanted to take the stairs when we returned (which we didn't). So, we thought it made sense to eat at the hotel's restaurant on the 12th floor - but then we were told the kitchen closed at 9:30pm. What to do? The hotel offered to order takeaway for us and deliver it to the rooftop terrace overlooking Hoan Kiem Lake. This was a great work around and was ultimately a nice way to finish off one of those terrible travelling days that can happen from time to time.


























